Staris Kids — Terms of Use

Version: 1.0 · Effective date: 27 August 2026 · Governing law: Queensland, Australia (v1) · Controlling language: English. We also publish these Terms in Portuguese, Japanese, French, and Spanish; where the law of your place of residence entitles you to rely on the version in your own language, that version prevails for you to the extent of any inconsistency (see §19).

1. Agreement & who we are

These Terms of Use ("Terms") are a binding agreement between you and Clever Labs Pty Ltd (ACN 700 956 010) ("Staris," "we," "us"), a company incorporated in Australia, governing your use of the Staris Kids app and related services (the "Service"). By creating an account or using the Service, you accept these Terms and our Privacy Policy. If you do not agree, do not use the Service. Contact: support@cleverlabs.com.au.

2. Definitions

You / Account Holder — the adult (18+) parent or legal guardian who creates and controls the account. Accounts are intended to be created and controlled by adults aged 18 or older, and children should not create or independently operate a Staris Kids account. We provide no child account and no child sign-in path, so the Account Holder is the only class of user we provide for.
Child — a minor in your care who experiences content through your supervised account; a Child is never a party to these Terms and is not provided with an account of their own.
Uploaded Photo (also called a Character Photo) — an image you upload of a person, in order to create a cartoon character. This term does not cover a Memory Story Photo.
Memory Story Photo — an image you attach to a Memory story so the Service can write a story about a real event. It is used to understand the occasion, the people, the place and the objects in it; it is not used to create a character or a likeness. Unlike an Uploaded Photo it is briefly written to our storage — because our provider reads it from a link — and is then deleted automatically once read (see the Privacy Policy §3(c).2 and the Data Retention & Deletion Policy §3b).
Generated Content — story text and illustrations the Service creates using AI.
Content — Uploaded Photos, Memory Story Photos, characters, prompts, Generated Content, and anything else created or stored via the Service.

3. Eligibility & accounts

You must be 18 or older and the parent or legal guardian of any Child who uses the Service through your account, and you confirm this at sign-up. The Service is not offered to anyone who does not meet this requirement; if we become aware that an account does not, we may suspend or close it.
You are responsible for everything that happens under your account, for supervising any Child's use, and for keeping your credentials secure. Where you allow a Child in your care to experience content through your account, you accept these Terms on the Child's behalf and are responsible for the Child's use of the Service.
Provide accurate information; one account per person unless we agree otherwise. We may refuse, suspend, or terminate accounts that breach these Terms.

4. Licence to use the Service

We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Service for personal, family, non-commercial purposes, subject to these Terms. All rights not expressly granted are reserved.

5. Subscriptions, credits & payments

Billing runs through your app store. Subscriptions and any consumable credit packs are purchased via in-app purchase in the store you downloaded the App from — the Apple App Store or Google Play. The store operator manages payment, renewals, and (where applicable) refunds under its own terms. Prices, plan length, auto-renewal terms, and free-trial terms are shown before you purchase.
Auto-renewal, and how to cancel. Paid subscriptions renew automatically unless cancelled at least 24 hours before the current period ends. You cancel future renewals in your Apple account settings or Google Play subscription settings — the store operator runs the subscription, so that is the only place a cancellation takes effect. Cancelling stops the next renewal. It does not end the period you have already paid for, which runs to its scheduled end date, and it does not by itself produce a refund. Deleting your Staris account, or deleting the App from your device, does not cancel a subscription — if you want the charges to stop, cancel in the store as well. Where the law of your place of residence imposes different renewal or cancellation mechanics for consumers, those rules prevail.
Credits. Included plan credits refresh each billing cycle, do not roll over, and end when the subscription ends, except as described under Changing plans below. Add-on (top-up) credit packs are a separately purchased consumable that do not expire and are spendable only while your subscription is active (paused if it lapses; never deleted; restored whenever you resubscribe). This rule is disclosed at the point of purchase. Credits included with a free trial or promotion are not carried into a paid subscription.
Changing plans. Where the app store applies a change to a higher-priced plan immediately, it may refund the unused portion of your previous subscription and charge the new plan in full, and your billing date — and the date your included credits refresh — move to the date of the change. Your available credits are then adjusted so that you keep the credits corresponding to the part of your previous subscription you paid for and have not used, and do not keep credits corresponding to any part that is refunded. If you have already used credits from the part of your previous subscription that is refunded, you may begin the new plan with fewer than its standard monthly credit amount available. The mechanics of any such change and refund are determined by the app store, not by us. Nothing in this clause limits your rights under the consumer law of your place of residence.
What credits are (and are not). Credits are a limited, personal, non-transferable, revocable licence to use features of the Service. They are not money, property, or a stored-value or deposit account; they have no cash value, cannot be redeemed for cash (except where the law requires), and cannot be sold, transferred, gifted, or exchanged outside the Service. We may adjust a credit balance to correct error, fraud, or abuse. If we terminate your account for a serious breach of these Terms, unspent credits may be forfeited; if you delete your account, remaining credits lapse when deletion completes — in each case without limiting any non-excludable statutory right you have.
Credit costs. The number of credits each feature costs is shown in the App before you spend and on our published pricing/help page. We may change credit costs prospectively with notice; a change never reduces the number of credits you have already purchased.
AI generations and credits. Credits pay for generation requests, not for a guaranteed creative result. Because AI-generated content varies (§7), a story, illustration, or character that is successfully delivered may contain imperfections, inconsistencies, or unexpected results, and may not match your preferences — a delivered result is still a completed generation, and the credits for it are spent. If you choose to regenerate, redraw, or rewrite it, that is a new request and uses credits at the rate shown before you confirm. If a generation fails and no usable result is delivered, the credits for that attempt are restored — see the Refund & Billing Policy §4c, which also covers the goodwill re-grants we may make. This does not limit any right or remedy that cannot lawfully be excluded under applicable consumer law (§15).
Price changes. If we increase the price of a subscription, we will give you advance notice (at least 30 days where practicable), the increase will take effect no earlier than your next renewal so you can cancel first, and the store operator will notify you and, where required, seek your consent.
Restore Purchases is available in-app.
Refunds are handled by the store operator (Apple or Google) per its policies and your non-excludable statutory rights — including, in Australia, the Australian Consumer Law, and, in Brazil, the 7-day right of withdrawal in Art. 49 of the Consumer Defense Code. Except as required by law, purchases are otherwise non-refundable for change of mind. See the Refund & Billing Policy.
Content you already created or unlocked stays readable even after your subscription ends. For what happens if we discontinue the Service itself, see §13(b)–(c).

6. Your Content — your responsibilities and warranties

a. Photo & likeness rights (critical). Uploading a photo is optional — you can create characters without one, you can create stories without one, and most of the Service does not involve photos at all. A photograph may show someone other than you or your Child — a relative, a friend, someone in the background, or a person you do not know — and the rule is the same in every case: upload it only if you hold the rights, authority, permissions, and consents needed to use it here. So for every Uploaded Photo and every Memory Story Photo, you represent and warrant that:

you are the parent or legal guardian of any Child depicted; and
for a Memory Story Photo, which may show several people, you have obtained the consent of any other identifiable person depicted (or their parent/guardian). An Uploaded Photo is different: it must show one person only — you, or someone you are the parent, legal guardian or legally authorized representative of. The App checks the image on your device and refuses one in which it detects more than one face, though automated detection cannot promise to find every face in every image; and
you have all rights, authority, permissions, and consents necessary to upload the image and to have it processed — for an Uploaded Photo, to create a cartoon likeness; for a Memory Story Photo, to be analysed and stored as described in the Privacy Policy §3(c).2 — and doing so infringes no copyright, trademark, privacy, publicity or personality, moral, or other right of any person; and
to the extent permitted by the law of your place of residence, you consent to (and will obtain from the photographer or any other rights-holder consent to) the modification, stylization, and adaptation of the Uploaded Photo into a cartoon likeness and within Generated Content, and you agree not to assert moral rights (such as the right of integrity) against those service-scoped uses. Where moral rights cannot be waived or consented away, this operates as a covenant not to assert them against uses you have requested.

Sharing. If You choose to share a story, You additionally represent and warrant that You hold all rights, permissions and consents necessary for every identifiable person shown in that story — including any child who is not Your own — for the resulting Generated Content to be viewed by any person who obtains the share link. You understand that a share link is unlisted, not private, that anyone holding it can view the story until it expires or You revoke it, and that a link may be forwarded by the person You send it to.

We may decline, remove, or change how we handle an image. Where it is reasonably necessary for legal, safety, privacy, intellectual-property, or app-store-policy reasons, we may refuse to process a photograph you upload, stop using or remove a character or image created from it, or apply further stylization to what is generated. We act proportionately and, except where §10 allows us to act first, we will tell you why. This is a safeguard for everyone — it is not a review of every image, and it does not move your responsibility for what you upload onto us.

b. Biometric/photo processing. Creating a character analyzes facial characteristics solely to generate a cartoon — never to identify or verify anyone. This requires your separate, specific consent (see the Consent & Eligibility Policy). You may withdraw it at any time; withdrawal stops any further photo processing and deletes the photo-derived character and its cartoon portrait, while stories already generated keep the illustrations they were made with (see §6(c) and Privacy Policy §8 and §12). See the Privacy Policy for how each kind of photo is handled: a Character Photo is never written to our storage (§3(c).1), while Memory Story photos are written only for the single reading that describes the occasion, and are deleted as soon as it returns (§3(c).2).

c. Licence you grant us. You retain ownership of your Content. You grant us a limited, worldwide, royalty-free licence — sublicensable only to the Subprocessors that operate the Service on our behalf (see the Privacy Policy §6) — to host, store, cache, back up, reproduce, process, adapt, modify, create derivative works of, display, and perform your Content, solely to operate, secure, support, moderate, and provide the Service to you and the members of your account — and for no other purpose.

Sharing. If You create a share link, You also authorise us to display that story to any person who opens the link, until the link expires or You remove it. This authorisation is limited to that story, ends with the link, and changes nothing else in this licence.

An Uploaded Photo is the exception, and we take a narrower licence over it. For an Uploaded Photo, the licence is only to transmit the image and process it in memory, and to create and use the cartoon likeness derived from it. It does not include hosting, storing, caching, or backing up the photo itself — we never write an Uploaded Photo to our storage, databases, logs, or backups (see Privacy Policy §3(c).1 and §8). The full licence above applies to the resulting cartoon portrait and to Generated Content, not to the photo.

A Memory Story Photo takes its own narrow licence. For a Memory Story Photo, the licence is to transmit, store, and process the image for the single analysis described in the Privacy Policy §3(c).2, and to create and use the written description derived from it — and then only until that analysis is complete, at which point we delete the image. It does not extend to retaining, displaying, or backing up the photo beyond that, and we do not include it in Generated Content or disclose it to anyone other than the Subprocessor performing that analysis. The full licence above applies to the resulting story text and to Generated Content, not to the photo.

This licence ends when you delete the Content or your account (subject to the limited records described in the Data Retention & Deletion Policy), except that ending it for an Uploaded Photo, a Memory Story Photo, or a character does not retroactively invalidate stories already generated for you that incorporate it. We do not use your Content to train AI models and do not use it for advertising or marketing without your separate, opt-in consent.

d. Acceptable use. You must not use the Service to create, upload, or store content that is unlawful, infringing, hateful, harassing, sexual, violent, or otherwise prohibited by our Community & Acceptable Use Policy, and you must not upload a photo of anyone you are not authorized to use.

7. AI-generated content

How it works. Stories and illustrations are produced by artificial intelligence (story text by Anthropic models, illustrations by OpenAI models). Generated Content is created from your prompts and inputs.
Ownership. As between you and us, we assign to you whatever rights we hold in the Generated Content you create, subject to §6(c) and to any Staris-owned built-in world assets (characters, worlds, templates) that remain licensed to you, not owned. The assignment covers only rights we hold (not other users' inputs or our Subprocessors' output), and we make no warranty that Generated Content is protectable by copyright or free of third-party rights — see the Copyright & Takedown Policy for this caveat and your obligation to clear third-party rights before any commercial-type reuse.
Not unique. Similar prompts may produce similar results for other users; Generated Content is not exclusive to you. Our assignment to you does not extend to other users' Generated Content, and we reserve the right to generate the same or similar content for other users.
Don't pass it off as human-made. You must not represent that Generated Content was created by a human when it was not, and you must not remove or obscure any AI-content label or provenance marker we apply to Generated Content.
"As is" / please review. AI is probabilistic and may produce inaccurate, unexpected, or imperfect results; the AI Content & Transparency Policy §3 describes the kinds of imperfection you may see in illustrations and in text, and §5 above explains how this works with credits. Generated Content — including the explanatory content in Explain & Learn stories and Quick Learns — is made for storytelling and entertainment. It is not educational, medical, psychological, developmental, or safety advice, is not a curriculum or an assessment of a Child, and does not represent our views. You are responsible for reviewing each story before sharing it with a Child.
AI transparency. The Service is an AI story generator, and you are told the stories and illustrations are AI-generated; a visible on-content "AI-made" label is a planned addition (see the AI Content & Transparency Policy).

8. Intellectual property

We and our licensors own all rights, title, and interest in and to the Service — its software, models' orchestration, design, brand, and all built-in world content, characters, and templates. Except for the limited licence in §4, you receive no rights in them, no rights are granted by implication, and all rights not expressly granted are reserved. You may not copy, modify, reverse-engineer, scrape, resell, or create derivative works of the Service except as permitted by law.

Trademarks. "Staris," "Staris Kids," our logos, and the names and designs of our built-in worlds and characters are trademarks or trade dress of Clever Labs Pty Ltd. You may not use them — including in connection with any publication or sale of storybooks or other content — without our prior written consent.

Feedback. If you send us ideas, suggestions, or other feedback about the Service, you agree we may use it without restriction or obligation to you, and you assign to us (or, where assignment is not possible, exclusively and irrevocably license to us, royalty-free) all rights in that feedback. Feedback does not include your Content.

9. Prohibited conduct

You must not: (a) break the law or these Terms; (b) upload content you lack rights to, or anyone's image without authorization; (c) attempt to generate prohibited content or defeat our safety filters; (d) impersonate a real person; falsely suggest that a real person or organization endorses, sponsors, or is affiliated with you or your Content; exploit anyone's name, image, likeness, voice, or identity contrary to law; or misrepresent AI-generated content as real (see the AI Content & Transparency Policy §6, including what this means for well-known people); (e) interfere with, overload, or attack the Service, or probe, scan, or test its security except through responsible disclosure to us; (f) access it by automated means, or scrape, harvest, or bulk-extract Content or data from it (including to train AI models), except as we expressly permit; or (g) use it to harm children in any way.

10. Content moderation & enforcement

We apply automated filtering to story text (submitted and generated), and an automated content-safety backstop to generated illustrations, to screen out inappropriate content. Filtering is commercially reasonable but not guaranteed to catch everything, and may over- or under-flag. Where Content or conduct breaches these Terms or our policies, we may remove content, or suspend, limit, or terminate accounts. Except for child-safety violations and where the law prevents it, we will tell you the reason and give you a chance to respond, and if you believe we acted in error you can ask us to review the decision. We act without prior notice only where necessary to protect safety, security, or legal compliance, and we may preserve or disclose content where required by law or to protect safety. To report content or a concern, contact support@cleverlabs.com.au; we respond within a reasonable timeframe. See our Community & Acceptable Use Policy.

11. Child safety

We have zero tolerance for child sexual exploitation or abuse material ("CSAM"), including any AI-generated depiction. We report suspected CSAM to the appropriate authorities as required by law and cooperate with law enforcement, and we permanently ban offending accounts. See the Child Safety Policy.

12. Third-party services

The Service relies on third parties (including OpenAI, Anthropic, Apple, Google, our billing provider, and cloud infrastructure), and Generated Content is produced by third-party AI models. Your use may also be subject to their terms. We are not responsible for third-party services, for output of third-party models beyond what these Terms state, or for any third-party website we link to, but we choose providers that commit to protecting your information (see the Privacy Policy, §6).

13. Availability, changes to the Service, and changes to these Terms

a. Changes to the Service. We may add, change, or remove features, and may offer features labeled beta or experimental that can change or be withdrawn. We make changes for legitimate reasons — improving the Service, security, legal or app-store requirements, or the practical realities of running it — and we will not use this to materially reduce what you have paid for without the notice and the remedy in §13(b).

b. Discontinuing Staris Kids, a feature, or a plan. We may modify, suspend, or permanently discontinue the Service, any part of it, or any subscription plan, for legitimate commercial, operational, technical, safety, or legal reasons — including because continuing to offer it is no longer commercially viable. Where we do:

Notice. Where reasonably practicable we will give you advance notice of a permanent shutdown or a material discontinuation — in the App or by email — before it takes effect.
New purchases and renewals. We may stop offering a plan to new customers and, to the extent the app stores allow, stop it renewing. Because Apple and Google operate the subscriptions themselves, you should also cancel in your store account to be certain no further charge is taken (§5).
The period you have paid for. We will generally honour a subscription period you have already paid for until that period ends, subject to applicable law and app-store requirements — except where we have to stop sooner for legal or safety reasons, or where §14 applies to your account. If we do end a paid period early for any other reason, you may ask us for a refund of the unused portion of what you prepaid, and we will refund it or arrange it with the store operator.
Your statutory rights are unaffected. Nothing in this section excludes, restricts, or modifies a consumer guarantee, right, or remedy that cannot lawfully be excluded — including under the Australian Consumer Law and the New Zealand Consumer Guarantees Act 1993. Nothing here is intended to let us withdraw a service you have paid for without an appropriate remedy.

c. Your stories if the Service is discontinued. Some of what Staris Kids does needs our servers: creating new stories and illustrations, syncing between devices, restoring purchases, and making any purchase. Those online functions stop when the Service is discontinued. Stories and illustrations already saved to your device stay on your device, and can normally still be opened in the version of the App you have installed. We cannot promise that indefinitely: we do not guarantee that an App will keep working, or stay compatible, after it has been discontinued, removed from an app store, deleted from your device, or affected by a later operating-system or device change — and after a shutdown we may no longer be able to restore content from our servers.

d. Where the Service is offered. The Service is not offered in the United Kingdom, the EU/EEA, mainland China, Russia, or South Korea at this time.

e. Changes to these Terms. We may update these Terms from time to time — for example because the Service changes, our business practices change, or to meet legal, regulatory, safety, security, or technical and operational requirements. We will change the version and effective date above. For a material change affecting your rights or obligations we will give you reasonable notice, in the App or by email, before it takes effect, where notice is required or appropriate; and if the change materially disadvantages you, you may cancel before it takes effect. Changes are not retrospective, and this clause operates subject to applicable law, including consumer law governing how a standard-form contract may be varied. Continued use after the effective date means you accept the updated Terms.

14. Termination

By you. You may stop using the Service and delete your account and data in-app at any time (see the Data Retention & Deletion Policy). Note that deleting your account does not cancel an App Store or Google Play subscription — cancel that separately in your store account (§5).

By us. Separately from any decision to discontinue the Service under §13, we may suspend, limit, or terminate your account or your access to part of the Service where there is good reason, including: a material breach of these Terms or the policies they incorporate; fraud or payment abuse; unlawful activity; abusive, harmful, or unsafe use, including use that endangers a Child; attempts to misuse the AI, such as defeating our safety filters or generating prohibited content; infringement of a third party's rights; a security threat to the Service, to us, or to other users; or where suspension or termination is required by law or by an app store's policy. We act proportionately — taking the least disruptive step that addresses the problem — and we follow the notice-and-review process in §10, acting first and explaining after only where that is necessary to protect safety, security, or legal compliance. None of this limits a consumer right you have that cannot lawfully be excluded. A suspension or termination by us does not by itself cancel a store subscription either (§5).

On termination, the licences in §4 end. Survival: §5 (credits' legal character and forfeiture), §6(a) and §6(c) (as needed for retained legal records), §7 (ownership caveats), §8 (including Feedback), §15, §16, §17, §18, and §19 survive termination, along with any other provision that by its nature should survive.

15. Disclaimers

To the maximum extent permitted by law, the Service and all Generated Content are provided "as is" and "as available," without warranties of any kind, express or implied, including fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that Generated Content is accurate, appropriate, error-free, or free of third-party rights, and our assignment of Generated Content to you is made on that basis. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded or modified — including under the Australian Consumer Law and the New Zealand Consumer Guarantees Act 1993; where such a guarantee applies, you have the remedies the law provides.

16. Limitation of liability

Nothing in this section limits liability that cannot lawfully be limited — including non-excludable Australian Consumer Law guarantees, and liability for death or personal injury caused by negligence, for fraud, or for wilful misconduct. Subject to that, and to the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or exemplary damages, or for lost data or goodwill; and our total aggregate liability arising out of or relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim or AUD 100.

17. Indemnification

You agree to defend, indemnify, and hold us harmless from any claims, damages, losses, and costs (including reasonable legal fees) arising from: (a) your Content and Uploaded Photos; (b) your breach of the warranties in §6 (including uploading a person's image without authorization); (c) your violation of these Terms or of any law or third-party right; or (d) conduct through your account that you authorized or caused and that materially breaches these Terms or applicable law.

This indemnity does not apply to the extent a claim arises from our own breach of these Terms, our negligence, or our wilful misconduct, and it does not limit any non-excludable statutory right you have.

18. Governing law & disputes

These Terms are governed by the laws of Queensland, Australia, and the courts of Queensland have non-exclusive jurisdiction. Nothing here deprives you of the protection of the mandatory consumer laws of your country of residence.

19. Miscellaneous

These Terms and the documents they reference are the entire agreement between us. If a provision is unenforceable, the rest remains in effect. You may not assign these Terms; we may assign them to a successor or affiliate (for example, in connection with a merger, acquisition, or corporate reorganization). Our failure to enforce a provision is not a waiver. Neither party is liable for delay or failure caused by events beyond its reasonable control, except for your payment obligations for purchases already delivered. Nothing in these Terms creates a partnership, employment, or agency relationship between you and us.

Notices. You agree that we may give you notices electronically — in the App or to your account email — and that electronic notices satisfy any legal writing requirement. Notices to us go to support@cleverlabs.com.au.

Language versions. We publish these Terms in English, Portuguese, Japanese, French, and Spanish. The English version is the original and controls. Where the law of your place of residence entitles you to rely on the version in your own language, that version prevails for you to the extent it is inconsistent with the English. We intend every version to say the same thing; if you find a difference, tell us at support@cleverlabs.com.au and we will correct it.

20. App-store terms (Apple and Google)

If you obtained the App from the Apple App Store, the following also apply: these Terms are between you and us only, not Apple; Apple is not responsible for the App or its content, maintenance, support, or any claims (including product-liability, legal-compliance, consumer-protection, or IP-infringement claims), which are our responsibility as between us and Apple; in the event the App fails to conform to an applicable warranty, Apple may refund you the purchase price and has no other warranty obligation; Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them; you must comply with any applicable third-party terms when using the App; and you confirm you are not in a US-embargoed country or on a prohibited-parties list. Apple's Licensed Application End User License Agreement additional terms are incorporated by reference where they apply. Our contact details for App questions are in §21.

If you obtained the App from Google Play, the following also apply: these Terms are between you and us only, not Google; Google has no obligation to provide maintenance or support for the App and is not responsible for the App, its content, or any claims relating to it; your use of the App must comply with the Google Play Terms of Service; and billing, renewals, and refunds for Google Play purchases are handled through your Google Play account under Google's policies.

21. Contact

Clever Labs Pty Ltd (ACN 700 956 010) · Australia · support@cleverlabs.com.au.